Yes, you can wash your vessel in the dishwasher, but in the top rack only as the heating elements used to heat the water and air dry the dishes are usually located beneath the bottom rack, which may cause nearby plastics to melt. Because of the unique shape of KOR products, we highly recommend hand washing with hot water, a small drop of dish soap and a bottle brush. Tritan (the transparent plastic that the vessel body is made of on all bottles styles except Vida) has been shown in tests to withstand 500 washings with no visible degradation. That means if you wash your vessel once a week, it should last 10 years or more (compare that to polycarbonate, the most common type of clear hard plastic used in water bottles, which started to degrade after only 30 washings in our tests). Allowing your vessel to air dry completely with the cap open will help to avoid unwanted moisture build up in your KOR and around the seals.

Keeping your vessel clean is important, especially if you are using it for any other liquid besides plain water. Daily washing of your bottle is necessary when you are using additive powders, liquids, vitamins, and non-water liquids, as these types of contents can smell or cause mold if residue is left in your vessel. Since our mouths naturally harbor bacteria, it is highly recommended that you do wash your vessel daily even when carrying just water.

No. KOR products feature stainless steel components in the hinge and within the cap assembly and therefore should never be placed within a microwave.

KOR vessels feature an innovative cap and seal that is completely leak-proof when fully closed. If you think your vessel might be leaking, please first check these potential causes to address the issue:

Make sure the water leak is not coming from residual water that is trapped outside the spout and within the cap before closing (note: when filling your KOR, make sure you do not accidentally fill the cap with water as this water will spill when the cap is flipped close to seal the bottle).

It is possible residual water has been trapped within the side trims of the KOR bottle when washing or refilling. Simply wipe the bottle surface with a dry towel or allow to fully air dry after cleaning.

Be sure not to pull too aggressively on the handle as this can temporarily create a minor gap between the seal and spout, particularly if positioned upside-down. This could result in a momentary leak. Examine your round interior seal and make sure it is seated properly with no twists or gaps. If it is not on securely, the vessel most likely will leak. If you need a new seal for your pre-2013 KOR ONE or cap for your KOR Delta, you may purchase replacement parts at our shop.

KOR ONE, Delta, Nava, Sport: These styles feature an innovative hinged cap and threadless spout. The cap, hinge and seal have been designed to be completely leak-proof when closed. To close, be sure to firmly push down on the cap and ensure the latch closure has fully engaged. You should hear a "snap" sound when the cap is securely closed.

Aura, Vida: Simply turn the cap clockwise until it is tight, which puts enough pressure between the cap and the spout to seal it closed.

Pre-2013 KOR ONE: This style was designed to allow for complete cleaning of the vessel and spout seal. During normal use, it is tethered to the roof of the cap to ensure it does not get lost. To reconnect, simply push the seal along the cap rim. If you have lost your seal, contact our customer care department at customercare@korwater.com

Aura, Delta, Vida and ONE (2013 and later): The seals are permanently fixed to the cap, so they should not come off while washing.

The Stone cap is fully replaceable. Send customercare@korwater.com an email and we will assist you in receiving a replacement.

We don't recommend it because the sides of the vessel may get very hot to the touch. Please do not submerge your KOR in boiling pots or witch cauldrons to zap away germs — refer to our safe cleaning instructions.

We don't recommend it since the KOR vessels weren't designed to hold alcoholic beverages and have not been tested for use with them (we can't be responsible if you do try it, but we won't tell either).

We don't recommend it because the pressure from the carbonation in soda pop, beer, sparkling water, etc. can build up inside the vessel and can compromise the seal, causing the vessel to leak or in some cases, break the cap.

Yes. The mouth of the KOR vessels is large enough to handle most ice cubes.

Yes. Before use, you should either thoroughly rinse your vessel with soap and warm water or run it through the dishwasher in the top rack.

KOR vessels weren't designed to keep beverages cold, but its wide mouth is great for dropping in a few ice cubes.

No. We sometimes hear this complaint about polycarbonate, steel, aluminum and HDPE bottles. KOR vessels are made from Eastman Tritan™ — or in the case of Vida, food-grade stainless steel — which has no odor and imparts no taste.

No. While made with durable materials and high quality manufacturing techniques, KOR Hydration Vessels are sophisticated pieces of engineering and are not intended for extreme physical conditions such as hiking or camping. The KOR ONE in particular must be treated like glass due to its tapered design and heavy weight. When cared for properly, any KOR vessel will provide years of pleasurable and practical use.

KOR vessels are designed to be completely leak-proof under normal conditions and with proper use. As long as the vessel has been properly closed, it should not leak in your bag. In the Delta and KOR ONE, listen for the “click” and you will know it is shut tight.

KOR Stones™ are disc-shaped inserts that fit inside the cap of the KOR ONE and Delta vessels. They're a way to personalize your vessel and a reminder of what's important to you. You can put anything you like on a Stone — a phrase that inspires you, the name of a loved one, your company's logo, even a picture. Once a Stone is inserted, it becomes visible inside the cap so every time you take a drink, you'll have a private, inspiring moment with your Stone.

Our Stones are printed on treeless waterproof paper by Fiberstone®, just in case you get any moisture in the Stone area while washing the vessels. When using your own paper or photo, it is advisable to remove it while washing the vessel.

Each KOR ONE and Delta vessel come with two Stones of pre-printed messages that inspire us (and hopefully you!).

In the near future, we'll be offering some online tools that will make creating Stones easy and fun. If you print your own Stones at home, we want to caution you that the chamber where the Stones are inserted isn't waterproof. Washing your vessel or filling it too vigorously could result in your Stones getting wet. This could cause the ink to run or the paper to curl. If you create your own Stones, please remember to remove them before washing your vessel and be careful not to splash too much water on the cap when filling it with water.

KOR Stones are located underneath the cap insert on top of your KOR ONE or Delta vessel. The cap insert is the piece of rubber that sits on top of your vessel, directly under the handle. Simply lift the rubber tab and the insert will pop off. Then, insert your KOR Stones in the hollow area underneath the insert. Remember to place the Stones face down with any words facing the front of the vessel. If you're having trouble removing a Stone, just tip the vessel over and give it a little shake. Your KOR Stones should drop right out.

KOR Stones are printed on a unique recyclable, biodegradable treeless waterproof paper called Fiberstone®. This special treeless paper is actually made up of non-toxic resins and ground up rock.

As Water Fall makes it's way to your home, we wanted to highlight a few items to best prepare Water Fall for your use:

Filter Unpacking - First, be prepared to see tiny, fine particles of the coconut carbon on the filter surface and rim (a result of turning upside/down many time during shipping).  This is normal and completely safe.  Water Fall's filter media is made from organic coconut shells that are extremely fine. Prior to presoaking, simply run the filter under water to rinse the top.  It's ok to move the rubber seal around the outside to completely rinse off the filter.

Filter Preparation - The Water Fall filter will arrive already placed within unit and be sealed inside a pre-soaking bag.  This bag was custom designed to allow you to fill with water with the filter inside and soak for 15 minutes.  Fill it up, zip it shut, and soak.  Pre-soaking is so critical to prep the coconut shell carbon for fastest filtering.  If you skip this step, your filter might not flow as fast as it should.

Wash Unit / Carafes Soap & Water - Prior to getting started, it's a good idea to wipe your Water Fall unit (lid, reservoir, filter housing) under warm, soapy water.

Filter Your First Carafe - After you insert your pre-soaked filter into Water Fall, fill one of your carafes with tap water and pour into the top.  Turn the on/off knob in the front clockwise 90 degrees to open the flow for filtering.  When complete, turn the knob back to the closed position.  Discard the first 1-2 carafes of water to properly prime filter.

That's basically it!  Remember - the filter lasts up to 80 gallons (that's over 300 refills), which for the typical family is about 4 months.

Each carafe holds exactly 1 liter, which is the same volume as the reservoir. This takes the guesswork out of how much water to fill into the reservoir. Simply fill a carafe with water from your tap, pour into the top reservoir of Water Fall, turn the dial to create a 1 liter carafe of great-tasting, filtered water. Since the carafe is separate from the Water Fall unit, you can easily filter water into as many carafes as you like.

The filter's catalytic activated carbon  was specifically designed to filter out both chlorine and chloramines (as well as reduce many other contaminents) which are what cause tap water to have a bad taste. The Water Fall by KOR filter will create fresh, clean water that tastes great.  

In our tests, subjects gave high ratings to Water Fall's taste and consistently prefer it over tap water. But taste is also highly subjective, so we can't guarantee everyone will agree. 

We developed Water Fall by KOR to solve the issues we experienced with filtered pitchers, including:

(1) Stunning looks – Our goal was to design an object so striking that people would want to display it on their kitchen countertops

(2) The reservoir and filter are completely separate from the carafe, allowing you to have limitless filtered water in attractive, filter free glass carafes.

(3) 1-to-1 ratio of reservoir and carafe. Water Fall by KOR was designed so that you can easily filter one carafe at a time without having to refill the reservoir to fill the carafe.

(4) Foolproof filter replacement with filter subscription service. Sign up online and receive filters to your door when you need them.

(5) Catalytic activated carbon filter that filters both chlorine, chloramine and other organic compounds

(6) Health safe and sustainable filtration: Water Fall's catalytic carbon filter is made from coconut shells, which are widely recognized as the most effective material for carbon filtration. After harvesting, the shells are converted to activated carbon using a proprietary process that minimizes greenhouse gas emissions. Unlike coal, which takes millions of years to form and may contain heavy metals, coconut is a renewable and health-safe resource

(7) Water Fall's filter is expected to rate at 80 gallons, or four months, which is twice as long as other market leading filtered pitchers.

Currently, our initial version features only 1 liter carafes. Stay tuned in the near future as we explore larger filter and carafe sizes.

Yes! One of the great features of the Water Fall by KOR filtration system is the ability to add ice and other infusions directly into the carafes.

The glass carafes and caps are dishwasher safe, as is the Water Fall stand. However, never place your filter in the dishwasher as this will damage it permanently.

We recommend cleaning the reservoir and carafes at least once after every 5-10 uses. However, cleaning frequency is often a personal choice.

For this launch we will offer only white and black. Please keep in touch for updates on additional colors that may be offered in the future 

Our carafes are made from glass with silicone/SAN caps. The stand and filter housing are made from ABS plastic. The clear reservoir and lid are made from SAN plastic. The filters contain catalytic carbon, derived from coconut shells, inside a polypropylene casing. Everything in Water Fall by KOR is BPA-free.

KOR recommends not using the filter with water above 100 F. A good range is 38-100 F. Fill the carafe with cold water only, never hot. After the filter has been in use, hot water can actually release contaminants which have already been adsorbed by the catalytic carbon.

Yes, this carafe is made from glass so it should be treated with care. 

Water Fall's filter has been custom developed by KOR to remove chlorine, chloramines (chlorine+ammonia) and objectionable tastes and odors found in tap water. It will also reduce hydrogen sulfide and other specific organic contaminants. Water Fall's filter has be independently tested to the NSF 42 test for removal of chlorine, chloramines, taste and odor at an upper limit of 80 gallons (that's 2X the volume of typical filtered pitcher filters).

Water Fall's filter is independently tested to the NSF 42 standard to filter out chlorine, chloramines, bad taste and odor to 80 gallons (That's over 300 one-liter carafes of water!).  For many, this lasts about 4 months, but we recommend you monitor your average daily filtration (how many carafes you filter on a daily basis).  Divide this number into 300 and you will get the number of days before needing to change your filter.

Each filter will last 80 gallons (that's about 300 carafes of water).  On average, the filter lasts about 3-4 months. 

We have worked with filter experts to develop a functional and sustainable catalytic coconut shell carbon filter. The white filter case is made from BPA-free, health-safe polypropelene (the same stuff your greek yogurt comes in)

Replacing the filter is simple. Remove the new filter from the wrapper and soak in water to remove air and ensure filter flow and effectiveness. To properly soak, fully submerge it upright for 15 minutes. While the filter is submerged, it should be shifted at an angle from side to side until no more air bubbles exit the top of the filter. When the filter is properly wetted out, it should barely float on the water surface. This first soaking will rinse any loose carbon particles and help speed the flow of filtering. Once the filter has been properly soaked, press the filter firmly into place in the filter housing in your Water Fall stand.

The Water Fall filter takes approximately 2 to 3 minutes to filter a liter of water. Timing can vary based upon how frequently or recent you last filtered water, as filter wetness can affect speed of flow.

Water Fall has been designed to filter water that is already "potable", or considered safe to drink. Almost all tap water in the US is highly regulated and treated to be safe for drinking (this excludes well water and non-tap water sources). For other countries outside the US, you should research whether your tap water is potable and safe.

Water Fall by KOR is only safe to use with potable water which has already been treated for safe drinking. This varies greatly from country to country outside of the United States. Water Fall's filter will target to remove the chlorine, chloramine and bad odors/taste that is found at times in tap water. 

We recommend throwing the filter in the trash since once it is used it is covered in chlorine & chloramine which isn't recyclable. In addition, the plastic casing the filter is not biodegradable at this time. We are working on a filter recycling program. Please stay tuned for updates on this program.

The WF filter was specifically designed to process 80 gallons of water. For most people, this is about 4 months of normal use.

Soaking is an important step in setting up and maintaining your Water Fall filter. This process eliminates air from the filter which maintains the water flow and contaminant reduction performance. To properly soak your filter, fully submerge it upright for 15 minutes. While the filter is submerged, it should be shifted at an angle from side to side until no more air bubbles exit the top of the filter. When the filter is properly wetted out, it should barely float on the water surface.

In our own internal tests, Water Fall met the qualifications for NSF/ANSI Standard 42 for chlorine and chloramine removal and other organic contaminants. However, our filter is not formally certified and therefore must still be submitted for confirmation of meeting this standard. 

Like all carbon filters, Water Fall may release small grains of carbon into your water on occasion. These are completely safe to drink. You can minimize this by rinsing your filter before installation as instructed for 15 minutes.

When fully assembled for use the WF stands at 16.5" high, 7" wide and 6.5" deep. Each carafe measures: 9" high, 3.5" Diameter and holds one liter of water (equal to 33.8 ounces).

Water Fall has been designed to fit on countertops under standard 17" kitchen cabinets. It's comparable in height/size as most coffee makers or devices such as a SodaStream unit. 

Yes. You can put ice, fruit and drink mixes into the carafes either before or after the water has filtered. With our multi carafes system, your options for cold, filtered beverages are endless! Just make sure to put the add ons in your carafe and reduce the amount of water you put into the filter as your infusions will take up volume.

1. Detach straw from bottle. Remove filter from packet. Rinse filter in water for 30 seconds.

2. Holding straw upright, insert filter with rubber plug facing DOWN (do NOT remove the plug).

3. Reattach straw to lid.

4. Reattach lid to bottle.

5. Press button of lid to open and enjoy (tilting of bottle not necessary — simply sip like a straw).

Nava's filters are tested to last 300 refills or 40 gallons worth of water consumption. You should change your Nava filter every 2 months.

First remove your filter from your Nava bottle. You can store your filter on your counter top while you wash and dry your bottle.

You can wash your vessel in the dishwasher, but in the top rack only as the heating elements used to heat the water and air dry the dishes are usually located beneath the bottom rack, which may cause nearby plastics to melt. Because of the unique shape of KOR products, we highly recommend hand washing with hot water, a small drop of dish soap and a bottle brush. Tritan (the transparent plastic that the vessel body is made of on all bottles styles except Vida) has been shown in tests to withstand 500 washings with no visible degradation. That means if you wash your vessel once a week, it should last 10 years or more (compare that to polycarbonate, the most common type of clear hard plastic used in water bottles, which started to degrade after only 30 washings in our tests). Allowing your vessel to air dry completely with the cap open will help to avoid unwanted moisture build up in your KOR and around the seals. Once your bottle is dry, simply place your filter back into your bottle and begin enjoying your great tasting water!

Keeping your vessel clean is important, especially if you are using it for any other liquid besides plain water. Daily washing of your bottle is necessary when you are using additive powders, liquids, vitamins, and non-water liquids, as these types of contents can smell or cause mold if residue is left in your vessel. Since our mouths naturally harbor bacteria, it is highly recommended that you do wash your vessel daily even when carrying just water.

Nava was designed for use with potable water only. It will not remove harmful microbes, such as Giardia, which may be present in the tap water of some countries. We recommend only using Nava with potable tap water in the following areas: US, Europe, Japan, Canada, Australia and New Zealand. Nevertheless we encourage you to ensure your water meets the equivalent or better of potable water in the U.S. for which the Nava was tested.

Nava's filter was designed for use with potable water only. Lakes, streams and other backcountry water sources may contain harmful micro-organisms such as Giardia. Nava's filter will not remove these.

We encourage you to bring Nava wherever you go! Just note that altitude or heat can cause pressure to build up in Nava, which will cause water to spurt from the mouthpiece when the cap is opened. To prevent this, twist the lid open about a quarter turn to release the pressure. Then tighten the lid back on, sip and enjoy! (This reaction is quite common in closed containers such as lotion bottles, snack bags and other straw-based reusable water bottles).

No, because Nava is designed not to leak when held upside down.

If you want to drink flavored beverages, just remove the filter and the Nava will work fine. Otherwise, you might ruin the filter and/or cause your beverage to taste bad. 

Yes, it will work fine. However, due to the large volume of the empty filter chamber, it will take somewhat longer to get water into your mouth on the first sip. After that, the Nava's air-tight seal will keep the chamber filled and you won't notice anything unusual on subsequent sips (unless you open the bottle which breaks the seal). 

The entire filter must be replaced when it has reached the end of its useful life. We have been very careful avoid excess material in the design of the filter. Apart from coconut carbon, the filter contains only two other ingredients: a small amount of polyethylene binder and a small silicon plug (about the size of your pinky fingernail).

If not replaced after 40 gallons, the filter will still be usable but will not be as effective. If you keep using it, eventually it will lose all ability to filter your water. We have not tested it beyond 40 gallons so we cannot tell you when this happen. However, there is no harm in going past the 40 gallon mark. The worst that will happen is your water will start to taste like what came from your tap.

The filter does not lose effectiveness with time, only usage. For example, if you have only filtered 10 gallons in 6 months the filter will still have 30 gallons of life expectancy. We state three months as a guideline because most people aren't measuring their water intake by the gallon.

We don’t recommend freezing a moist filter because the water will expand when frozen, which may lead to breakage. Therefore you should inspect the filter. If it isn’t cracked or broken, it will still function.

Unfortunately, Nava won't remove much iron from the water. Activated carbon is generally not very effective for that purpose.

Nava’s filter is primarily designed to make tap water taste and smell great. It does this by reducing the amount of chlorine in the water. It has been tested by an independent lab to meet or exceed the NSF Standard 42, Class II for chlorine removal. The activated carbon in Nava's filter also traps volatile organic compounds (VOCs) such as benzine, but the filter has not been tested or certified for this capability. It is also important to note that Nava is designed for use with potable water only. It does not remove Giardia or other harmful microbes.

Nava's filter has been tested to reduce chlorine. While it has not been tested for the removal of minerals and other dissolved solids, activated carbon filters, such as the Nava's, are not very effective for such uses. Reverse osmosis filters and water softeners are your best bet for improving the taste of hard water.

In our tests, subjects gave high ratings to Nava's taste and consistently preferred it to tap water. But taste is also highly subjective, so we can't guarantee everyone will agree. It's also worth mentioning that many leading bottled water brands are simply filtered tap water.

Here are some of what differentiates Nava from any other filtered bottle we know of:

• Stunning looks: Nava was designed to compete head-on with the sex appeal of bottled water. Our goal was to design an object so striking that people would want to take everywhere.

• The ultimate in drinking comfort: Nava's ergonomic mouthpiece is the result of over a dozen prototypes. It feels great on your lips and makes using Nava a joy.

• Optimized water flow: Nava's filter and filter housing were carefully designed make drinking feel natural. Unlike other bottles, drinking from Nava doesn't require squeezing, biting or excessive sucking. You sip naturally as you would from a straw.

• Hands-free and splash proof: Nava features a flip top push-button cap that opens with a click. Perfect for driving, working out or other situations where your hands are tied up and you want quick, splash-free hydration.

• Protection from germs and dirt: Unlike most bottles, which force you to put your lips on an exposed surface, Nava's cap completely protects the mouthpiece when not in use.

• Foolproof filter replacement: Nava is the first bottle with its own filter subscription service. Sign up online and receive filters to your door when you need them.

• Health safe and sustainable filtration: Nava's activated carbon filter is made from coconut shells, which are widely recognized as the most effective material for carbon filtration. After harvesting, the shells are converted to activated carbon using a proprietary process that minimizes greenhouse gas emissions. Unlike coal, which takes millions of years to form and may contain heavy metals, coconut is a renewable and health-safe resource."

Bisphenol-A, also known as BPA, is a chemical that is commonly used to make polycarbonate plastics and epoxy resins. Polycarbonate is the most common type of plastic used in clear water bottles. BPA has been linked to a variety of health issues, including cardiovascular disease, diabetes, cancer and early onset of puberty. The longer a liquid sits in a container made with BPA, the more of it leaches into that liquid. The hotter the liquid and the older the container, the faster this leaching occurs.

The controversy over BPA has escalated in recent years as more scientific data has accumulated. While government agencies such as the National Toxicology Program (NTP) and the Center for the Evaluation of Risks to Human Reproduction (CERHR) have called for a ban on BPA, the Food and Drug Administration believes these measures are premature and that more research is required.

As a company, we place the utmost priority on the health safety of our products. While there is still debate over the health impact of BPA, we didn't want to leave anything to chance. That's why none of our products contain BPA.

Nava's filter consists of small rod (about 2" 3/4 long) made from densely packed activated carbon granules. The manufacturing process starts with coconut shells that are heated to high temperatures, which converts them into activated carbon. The carbonized shells are then ground into granules of uniform size, mixed with a small amount of polyethylene binder and formed into rods that are heated until solid. A small silicon cap is attached to the end of each rod to help optimize water flow and cushion the filter during use.

Activated carbon has been used for thousands of years to purify water. Here's why: In its natural state, carbon has a strong affinity for absorbing organic compounds such as chlorine and benzine. Activated carbon is simply a form of carbon that has been processed under high heat to become extremely porous (in fact, a teaspoon of activated carbon has the roughly the surface area of a football field). Combined with carbon's natural absorptive properties, all that surface area enables a tremendous amount of absorption when water passes through the filter.

No. This is because the coconut carbon in the filter is held together with a small amount of polyethylene binder. Otherwise it would disintegrate quickly. We are investigating ways of making the binder from a biodegradable material and hope to make a compostable version of the filter someday soon.

Activated carbon is manufactured by heating organic materials to very high temperatures. This typically results in a large release of greenhouse gasses. Our supplier uses a proprietary process that reduces emissions by trapping greenhouse gasses and reusing them to produce thermal energy.

The short answer: We don't think it’s necessary to add any ingredients, but will consider it if there is enough demand.

Here's why (the long answer): Non-pathogenic, non-harmful bacteria occurs naturally in water and can be found to grow everywhere: distribution pipes, faucets, bottled water, filters, water bottles, etc. However, if the source water is micro-biologically safe, then the bacteria should be non-pathogenic. Due to the impact of water on public health, many studies have been done on this subject. Here is a quote from one authority on the subject (note: "HPC" is the term for non-harmful bacteria): "In summary, an overwhelming body of evidence from human feed studies, animal studies, epidemiological studies, risk assessment, and virulence data all confer there's no medical rationale to control HPC concentrations in drinking water." In fact, some experts argue that HPCs are useful because they drive out harmful pathogenic bacteria.

No, but we're working on it. Our primary goal was to provide a BPA-free product using a clear, durable material. Eastman Tritan™ was therefore the obvious choice for the vessel body on the KOR ONE, Delta, and Aura. But while Tritan is fully recyclable, it is so new that it is not currently available in recycled form. As the market for Tritan matures, we expect this will change.

In addition to Tritan, the side, top and bottom trims of the KOR ONE are made from ABS plastic. Recycled ABS is available, but we have not yet been able to find a supply that meets our requirements for color consistency and structural integrity. We continue to evaluate both recycled ABS and other recycled plastics and hope to someday offer a "recycled" KOR vessel that utilizes recycled materials for the trim parts.

You've probably noticed that many plastic products display a single digit code within a triangular recycling symbol. These are called resin identification codes and they indicate what type of plastic the product is made from. Recycling centers use these codes for sorting the different plastics into groups for efficient recycling.

Although the KOR vessels are made from recyclable materials, they fall into the number 7 category, which is reserved for miscellaneous resins (those that aren't covered in categories 1-6) and products that contain a combination of resins. As you can see, KOR vessels are made up of several different materials, while the numbering system only works on single material items.

Polycarbonate plastic, which contains BPA, also falls into the number 7 category. Unfortunately, this has resulted in news stories instructing consumers to avoid products displaying a number 7 resin code. KOR vessels do not contain BPA and we didn't want consumers to be confused about this. We therefore left off the code.

We also felt the code was confusing for another reason: it falsely implies that the product is easily recyclable. This is not the case for number 7 resins because very few municipal recycling programs exist for these.

It's quick and easy with our one-page checkout. Just browse the products in the KOR shop and click Hydration, Filtration or Accessories then select you item of your choice color, size, quantity etc. Click "Add to Cart" button after making your selection. When you're ready to order, click the shopping bag on the top right of the page. You may then review your items, input your details, and submit your purchase.

An account at KOR is helpful to track your past and present orders or update any of your saved information for faster shopping in the future. To set one up, you'll either be prompted to start one upon checkout or simply go to the Account page and "Register Now".

Absolutely. If your order hasn't shipped, we can easily change or cancel your order. Just call KOR team at 877-708-7567 (M-F 9AM - 5PM PST) or email us at customercare@korwater.com .

If your order is already on its delivery route, you can cancel it, but you must pay for the shipping cost. The remainder of your balance will be credited back to your credit card. If you want to cancel your order and you have already received it, you must pay for the shipping cost to send it back to our warehouse. Once received, we will refund your total purchase minus shipping cost.

We strive to maintain a deep inventory on all products we carry. Occasionally, an item may run short and take 3-4 weeks to replenish. If this happens to you, we'll e-mail you a notification that an item in your order is back ordered and that we'll place a hold until stock is replenished, as well as provide an estimated date of shipment. We thank you in advance for your patience!

KOR is proud to be a global lifestyle brand that connects people around the world through water. With that said, it is very likely that we ship to your country. For more information please contact your local distributor.

Our list of Distributors can be found at https://korwatershop.myshopify.com/pages/distributors

Please double check that the following was inputted correctly:

• card number

• expiration date,

• security code

Also, the billing name and address you entered MUST match your credit card statement exactly or else we cannot authorize the card. If you're still encountering issues, please contact your bank/card issuer.

First and foremost, please carefully read the terms and conditions stated on the deal page from which you purchased the voucher as it is your responsibility to use them before the expiration date and understand what the shipping and product terms are. KOR will not honor the promotional value after the voucher has expired.

Using your voucher code is like using a payment card. Simply add items to the shopping bag, then proceed to checkout. Paste your code in the Discount box and submit. Be sure there are no spaces before or after the code.  A notification will appear to confirm that your voucher has been applied and the order review will reflect the discount. Any outstanding balance can be paid using your credit card. Congrats on scoring a deal!

Yes, KOR uses SSL technology to encrypt all transactions. No personal information can be seen or intercepted by a third party.

Once you place your order, we'll send a confirmation e-mail to let you know we've received it. We'll also e-mail you again when your items are on their way to you so you know when to expect them.

You will be charged immediately upon placing your order.

KOR accepts the following:

·         American Express

·         Discover

·         Mastercard

·         Visa

·         PayPal Express Checkout