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Frequently Asked Questions

Care & Usage

Can my Kor bottles go in the dishwasher?

How should I wash my Kor bottles?

How often should I wash my bottle?

Is my Kor microwave safe?

I think my Kor is leaking. What should I do?

How do I know if my Kor bottle is completely closed?

Are the lids replaceable?

Can I put hot liquids in my Kor bottle?

Can I put carbonated or sparkling liquids in my Kor bottle?

Will ice cubes fit in my Kor bottle?

Do I need to wash my Kor bottle before using it for the first time?

Does the Kor bottle keep water cold?

Will the Kor bottle make my water smell or taste like plastic?

Filtration Products

Nava

Is the Nava filter safe to use outside the U.S.?

Can I use Nava when I go hiking and camping?

Can I take my Nava to high altitudes, such as on an airplane or to the mountains? How about leaving it in the car on a hot day?

Can I drink juice, Gatorade or other flavored beverages from the Nava?

Will the Nava function without the filter in place?

What happens if I keep using the Nava filter beyond the recommended 40 gallon capacity?

If I barely use the Nava filter, do I still have to replace it monthly?

What happens if my filter freezes?

My tap water has a high concentration of iron. Will the Nava filter out the iron?

What does the Nava filter remove from water?

How effective is the Nava at reducing the mineral content or improving the taste of hard water?

How does the taste of Nava compare to bottled water?

What makes Nava different from other filtered bottles?

Water Fall

I just got my Water Fall, what should I do?

How much water does each carafe hold?

Will it change the taste of the water?

How good does the water taste against bottled water?

What makes Water Fall different from other countertop pitchers?

Can I put ice in it?

Can I put it in the dishwasher?

How often should I clean the reservoir and carafes?

Do you have other colors?

What are the Water Fall by Kor components made of?

What are the maximum temperatures the Water Fall carafes can withstand?

Will the carafe break if I drop it?

Why doesn't Water Fall by Kor offer a stronger, NSF 43 certified water filter?

What does the WF filter remove from water?

How long will the filter last?

How do I know when the filter needs to be replaced?

What is the filter made from?

How do I replace the filter?

How long does it take to filter 1 carafe?

Will Water Fall safely filter my tap water?

How do I dispose of the filter? Is it biodegradable or recyclable?

Why do I have to soak the filter?

Why are there black specks in my water?

What are the dimensions of the WF?

How big is the Water Fall by Kor? Will it fit on the kitchen counter under my cabinets?

Can I put fruit (e.g., lemons or strawberries) or drink mixes (e.g., Mio, Crystal Light, etc) in my Water Fall?

Are Kor filters safe for Nut Allergy people?

General Questions

Health & Safety

I have been hearing a lot about BPA. What is it?

What is the Nava filter made from?

What is activated carbon?

What do you mean by your filter being "sustainably manufactured"?

Is my Kor bottle made from recycled materials?

Ordering

How do I place an order?

How do I set up a Kor online account?

Can I change or cancel an order once I've placed it?

What happens if an item is backordered?

I live outside the U.S. How can I purchase Kor products?

Payment

Which payment methods do you accept?

Is my transaction secure?

Why was my card declined?

When will I be charged?

How do I know you've received my order?

How do I use a coupon code?

How Should I Use My Kor?

Kor One

To Open.

Why is there a click?

How should I close the lid?

Kor Delta

To Open.

To Close.

How do I remove the lid?

Kor Nava

To Open.

To install the filter.

Prep the Filter.

Have other questions? Ask us at CustomerCare@KorWater.com!