We would recommend hand washing with hot water, a small drop of dish soap and a bottle brush. Use a nipple brush for hard to reach areas. Store your bottle with the lid open or off whenever possible to avoid unwanted moisture build up.
For the ONE, Delta, and Nava, be sure to firmly push down on the cap and ensure the latch closures have fully engaged. The ONE has 2 opposing latches. You should hear a "snap" sound when the cap is securely closed.
We don't recommend it with our BPA Free plastic bottles because the sides of the bottle may get very hot to the touch. Please do not put your Kor in hot water — refer to our safe cleaning instructions. However, you can put hot liquids in our stainless steel bottles.
We don't recommend it because the pressure from the carbonation in soda pop, beer, sparkling water, etc. can build up inside the bottle and can compromise the seal, causing the bottle to leak or in some cases, break the cap.
No way! We sometimes hear this complaint about polycarbonate, steel, aluminum and HDPE bottles. Kor bottles are made from Eastman Tritan™— or in the case of Devi, food-grade stainless steel — which has no odor or taste!
Nava was designed for use with potable water only. It will not remove harmful microbes, such as Giardia, which may be present in the tap water of some countries. We recommend only using Nava with potable tap water in the following areas: USA, Europe, Japan, Canada, Australia and New Zealand. Nevertheless we encourage you to ensure your water meets the equivalent or better of potable water in the U.S. for which the Nava was tested.
We encourage you to bring Nava wherever you go! Just note that altitude or heat can cause pressure to build up in Nava, which will cause water to spurt from the mouthpiece when the cap is opened. It’s physics, it’s not us!
To prevent this, twist the lid open about a quarter turn to release the pressure. Then tighten the lid back on, sip and enjoy!
If not replaced after 40 gallons, the filter will still be usable but will not be as effective. If you keep using it, eventually it will lose all ability to filter your water. The worst that will happen is your water will start to taste like what came from your tap.
We don’t recommend freezing a moist filter because the water will expand when frozen, which may lead to breakage. Therefore you should inspect the filter. If it isn’t cracked or broken, it will still function.
Nava’s filter is primarily designed to make tap water taste and smell great. It does this by reducing the amount of chlorine in the water. It has been tested by an independent lab to meet or exceed the NSF Standard 42, Class II for chlorine removal. Please make sure that your Nava is only used with potable water.
Nava's filter has been tested to reduce chlorine. While it has not been tested for the removal of minerals and other dissolved solids, activated carbon filters, such as the Nava's, are not very effective for such uses. Reverse osmosis filters and water softeners are your best bet for improving the taste of hard water.
Congratulations on your new Water Fall! Here are a few tips to get you started.
Filter Unpacking. You may see tiny, fine particles of the coconut carbon on the filter surface and rim (a result of impact during it’s travels). This is normal and completely safe. Water Fall's filter media is made from organic coconut shells that are extremely fine. Prior to presoaking, simply run the filter under water to rinse the top. It's ok to move the rubber seal around the outside to completely rinse off the filter.
Soak the Filter. Your Water Fall filter will arrive in its own sealed pre-soaking bag. This bag was custom designed for you to fill with water and soak your filter for 15 minutes. Don’t like our bag? No problem. You can also use any regular zip close bag for this. Fill it up, zip it shut, remove as much air as possible and soak. Pre-soaking preps your filter to allow water to flow through it much quicker.
Test Run. After you insert your pre-soaked filter into Water Fall, fill one of your carafes with tap water and pour into the top. Turn the on/off knob in the front clockwise 90 degrees to open the flow for filtering. When complete, turn the knob back to the closed position. Discard the first 1-2 carafes of water to properly prime filter.
Enjoy. Remember - the filter lasts up to 80 gallons (that's 150 refills). On average, this lasts a family of 4 about 2 months.
Each carafe holds exactly 1 liter ( about 34 ozs), the same volume as the reservoir. This takes the guesswork out of how much water you should fill into the reservoir. Simply fill a carafe with water from your tap, pour into the top reservoir of Water Fall, turn the dial and let it flow!
Your coconut carbon filter was specifically designed to filter both chlorine and chloramine, which are two of the primary culprits causing the unpleasant odor and taste in tap water! In other words, yes, your water will taste fresh and crisp!
Our carafes are made from glass with silicone/SAN caps. The stand and filter housing are made from ABS plastic. The clear reservoir and lid are made from SAN plastic. The filters contain catalytic carbon, derived from coconut shells, inside a polypropylene casing. Everything in Water Fall is of course, BPA-free.
Kor recommends not using the filter with water above 100 F. A good range is 38-100 F. Fill the carafe with cold water only, never hot. Hot water can cause the opposite effect you want from your filter!
Kor has researched the water market thoroughly and came to the determination that chloramine (in addition to chlorine) presents a significant, and unaddressed issue within our tap water. It is our opinion that many of the NSF 53 contaminants picked up by most filtered pitchers are not as concerning as the growth of chloramine in tap water. However, we fully expect to offer a variety of filtration standards and water enhancements with the Water Fall by Kor platform in the near future.
Water Fall's filter has been custom developed by Kor to remove chlorine, chloramine (chlorine+ammonia) and objectionable tastes and odors found in tap water. It will also reduce hydrogen sulfide and other specific organic contaminants. Our internal tests have demonstrated a rating to 80 gallons meeting NSF 42 for chlorine and chloramine.
We have worked with filter experts to develop a functional and sustainable catalytic coconut shell carbon filter. The white filter case is made from BPA-free, health-safe polypropylene - the same stuff your greek yogurt comes in!
There is no need to take apart the filter housing and clear water reservoir to replace the filter.
Remove the new filter from the wrapper and soak in water to remove air and ensure flow.
To properly soak, fully submerge it upright for 15 minutes. While the filter is submerged, it should be shifted at an angle from side to side until no more air bubbles exit the top of the filter. When the filter is properly wetted out, it should barely float on the water surface. This first soaking will rinse any loose carbon particles and help speed the flow of filtering.
Once the filter has been properly soaked, press the filter firmly into place in the filter housing in your Water Fall stand.
The Water Fall filter takes approximately 2 to 3 minutes to filter a liter of water. Timing can vary based upon how frequently or recent you last filtered water, as filter wetness can affect the speed of flow.
Water Fall has been designed to filter water that is already "potable", or considered safe to drink. Almost all tap water in the US is highly regulated and treated to be safe for drinking (this excludes well water and non-tap water sources). For other countries outside the US, you should research whether your tap water is potable and safe.
The materials are in the filter itself are recyclable before it is used. However, after usage, it has absorbed the chlorine & chloramine that used to be in your water, and that is not recyclable. We are working on a filter recycling program. Please stay tuned for updates on this program!
Like all carbon filters, Water Fall may release small grains of carbon into your water on occasion. These are completely safe to drink. You can minimize this by rinsing your filter before installation as instructed for 15 minutes.
Yes. You can put ice, fruit and drink mixes into the carafes either before or after the water has filtered. (Do not put additives or fruit into the water reservoir prior to filtering.) With our multi carafes system, your options for cold, filtered beverages are endless! Just make sure to put the add ons in your carafe and reduce the amount of water you put into the filter as your infusions will take up volume.
Bisphenol-A, also known as BPA, is a chemical that is commonly used to make polycarbonate plastics and epoxy resins. Polycarbonate is the most common type of plastic used in clear water bottles. BPA has been linked to a variety of health issues, including cardiovascular disease, diabetes, cancer and early onset of puberty. The longer a liquid sits in a container made with BPA, the more of it leaches into that liquid. The hotter the liquid and the older the container, the faster this leaching occurs.
The controversy over BPA has escalated in recent years as more scientific data has accumulated. While government agencies such as the National Toxicology Program (NTP) and the Center for the Evaluation of Risks to Human Reproduction (CERHR) have called for a ban on BPA, the Food and Drug Administration believes these measures are premature and that more research is required. As a company, we place the utmost priority on the health safety of our products. While there is still debate over the health impact of BPA, we didn't want to leave anything to chance. That's why none of our products contain BPA.
Nava's filter consists of small rod (about 2" 3/4 long) made from densely packed activated carbon granules. The manufacturing process starts with coconut shells that are heated to high temperatures, which converts them into activated carbon. The carbonized shells are then ground into granules of uniform size, mixed with a small amount of polyethylene binder and formed into rods that are heated until solid. A small silicon cap is attached to the end of each rod to help optimize water flow and cushion the filter during use.
Activated carbon has been used for thousands of years to purify water. Here's why: In its natural state, carbon has a strong affinity for absorbing organic compounds such as chlorine and benzene. Activated carbon is simply a form of carbon that has been processed under high heat to become extremely porous (in fact, a teaspoon of activated carbon has roughly the surface area of a football field). Combined with carbon's natural absorptive properties, all that surface area enables a tremendous amount of absorption when water passes through the filter.
Activated carbon is manufactured by heating organic materials to very high temperatures. This typically results in a large release of greenhouse gasses. Our supplier uses a proprietary process that reduces emissions by trapping greenhouse gasses and reusing them to produce thermal energy.
No, but we're working on it. Our primary goal was to provide a BPA-free product using a clear, durable material. Eastman Tritan™ was therefore the obvious choice for the bottle body on the Kor ONE, Delta, and Aura. But while Tritan is fully recyclable, it is so new that it is not currently available in recycled form. As the market for Tritan matures, we expect this will change.
It's quick and easy with our one-page checkout. Just browse the products in the Kor shop and click the "Add to Cart" button after placing your choices for color, size, quantity, etc. When you're ready to order, click "Checkout" on the top right of the page. You may then review your items, input your details, and submit your purchase.
An account at Kor is helpful to track your past and present orders or update any of your saved information for faster shopping in the future. To set one up, you'll either be prompted to start one upon checkout or simply go to the Account page.
Absolutely! If your order hasn't shipped, we can change or cancel your order. Just call Kor team at 877-708-7567 (M-F 9AM - 5PM PST) or email us at firstname.lastname@example.org .
If your order is already on its delivery route, you can cancel it, but you must pay for the shipping cost. The remainder of your balance will be credited back to your credit card. If you want to cancel your order and you have already received it, you must pay for the shipping cost to send it back to our warehouse. Once received, we will refund your total purchase minus shipping cost.
We strive to maintain a deep inventory on all products we carry. Occasionally, an item may run short and take 3-4 weeks to replenish. If this happens to you, simply click on the “Notify me when available” and provide your email and we’ll message you when the item is back in stock.
Please double check that the following was inputted correctly:
Also, the billing name and address you entered MUST match your credit card statement exactly or else we cannot authorize the card. If you're still encountering issues, please contact your bank/card issuer.
First and foremost, please carefully read the terms and conditions stated on the deal page from which you purchased the voucher as it is your responsibility to use them before the expiration date and understand what the shipping and product terms are. Kor will not honor the promotional value after the voucher has expired.
Using your coupon code is like using a payment card. Simply add items to the shopping bag, then proceed to checkout. Paste your code in the coupon code box and submit. Be sure there are no spaces before or after the code. A notification will appear to confirm that your voucher has been applied and the order review will reflect the discount. Any outstanding balance can be paid using your credit card. Congrats on scoring a deal! Note: some exclusions may apply.
While pushing the release button found on the front of the lid tilt the lid backward using the handle. (This may take 2 hands especially if small hands.) Tilting the lid may take some force the first time or two but will ease with use. Note: The Kor ONE lid is not a “pop open” lid.
Slide Lock up to unlock. While pushing release button found on the front of the lid tilt the lid backward using handle if necessary. This can take 2 hands the first time or two. The opening mechanism can be taut at first but will ease with use for easy one-handed use. The lid does have a pop-open feature that becomes easier with use.
Rinse the filter under running water for 20 seconds. Insert filter into straw with plugged side down. (black solid end) Attach the straw to the lid. Do not over tighten. Attach lid to vessel. Push button on lid to release cap and enjoy!
Have other questions? Ask us at CustomerCare@KorWater.com!