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Shipping


Shipping Rates

United States
methodcost
Ground (1 to 5 days) Starts at $5.99
2-Day (2 days) Starts at $17.95
Overnight (1 day) Starts at $36.95
Free Ground Shipping (1 to 5 days) FREE (orders over $75)
Canada and International
methodcost
Canada - UPS Expedited (3-6 days)Starts at $38.95 
Rest of World - UPS Expedited (5-10 days) Starts at $43.95
 

(All days are expressed in business days. Shipping costs are based on weight and transit time is based on the distance of the shipping address from Los Angeles, CA, USA.)

U.S. Shipping

How much does shipping cost?

Check out the nifty table above. Shipping costs are based on the weight of your package.

How do I get free ground shipping?

You can get free U.S. ground shipping when your order subtotals $75 or more after applying coupons/discounts. Depending on where the package is shipping to, transit time will be 1-5 business days and will ship via UPS Ground.

(Psst... Be sure to sign up for our e-mail list here. Our most loyal fans receive exclusive deals on shipping!)

How long will it take?

As long as your items are in stock and the next day is a weekday, shipping can happen within 24-48 hours (please allow for extra time after big promotions on our website due to unusually high order volumes). Once the order has left the warehouse, delivery time will depend on the type of shipping you select — the quickest option (Next Day) takes just one day while the most economical (Ground) can take 1-5 days.

What services do you use?

Within the continental U.S.: UPS, USPS and Fed Ex. The carrier used for your shipment will be at our discretion. Typically, 1 pound packages will ship via USPS Priority mail and packages over 1 pound will ship via UPS Ground. Depending on circumstances in our warehouse, this could change.

For Alaska, Hawaii, American Samoa, Guam, Marianas Islands, Puerto Rico, U.S. Virgin Islands, and P.O. Box, APO or FPO addresses: UPS and USPS only.

Will I be able to track my order?

Absolutely! We know you’re looking forward to getting your KOR goodies as soon as possible so tracking helps reassure you that they didn’t fall out of the delivery truck. After you place your order, you’ll get an e-mail with tracking information for your package. Here is a list of tracking availability by service and product:

  • Detailed tracking (USPS Priority with Delivery Confirmation and UPS with step by step updates): KOR Hydration Vessels, KOR t-shirts
  • Limited tracking (USPS First Class for packages under 1 lb.): KOR replacement lids
  • No tracking (USPS First Class envelope): KOR stickers, KOR replacement caps and rings

 

Where do you ship from?

Los Angeles, California — an incredibly beautiful and diverse city which we’re proud to call home! (Most importantly, we’ve got easy access to all major shipping hubs, meaning we can get your order out quickly.)

My question wasn’t answered here. Or maybe I just want to say hi.

Our super friendly customer care team will be happy to hear from you. Please don’t hesitate to call KOR at toll-free 877-708-7567, Monday through Friday between 8 AM to 4 PM PST or e-mail customercare@korwater.com. Hang tight and we’ll get back to you within 1-2 business days. Cheers!

International Shipping

What service do you use?

KOR ships international orders via UPS Expedited. UPS offers KOR customers the best rates and provides world class service in getting your package delivered anywhere in the world.

How much does shipping cost?

Check out the awesome table at the top of the page.

What countries do you ship to?

KOR is proud to be a global lifestyle brand that connects people around the world through water. With that said, it is very likely that we ship to your country! (The only exception is Australia. Due to a request from our distributor there, we unfortunately cannot ship to Australia. Please make your order on their website, which still carries all the KOR Hydration Vessels and parts, except for Limited Edition.)

On that note, some of our distributors have KOR websites you may order from, so your shipment gets to you faster, more affordably and most importantly, earth-friendlier.

 

How long will it take?

As long as your items are in stock and the next day is a weekday, shipping can happen within 24-48 hours (please allow for extra time after big promotions on our website due to unusually high order volumes). Once the order has left the warehouse, delivery time will depend on where you’re shipping and how long customs takes. Typically, delivery will occur in 5 to 10 business days.

What should I know about customs, duties and taxes?

You may be subject to import taxes, customs duties and fees which are levied once a shipment reaches your country. Please keep in mind your KOR order charge only includes 1) the cost of your item and 2) the cost of shipping. Any additional charges for customs clearance are your responsibility as an importer. In rare situations, customs officials may choose to do random inspections, which can cause a delay (KOR has no control over these charges or delays and cannot predict what they may be). Customs regulations vary widely from country to country so please contact your local customs office if you desire further information.

Will I be able to track my order?

Absolutely! We know you’re looking forward to getting your KOR goodies as soon as possible so tracking helps reassure you that they didn’t get lost in the ocean. After you place your order, you’ll get an e-mail with tracking information for your package. Please visit UPS in order to track your order. Here is a list of tracking availability by service and product:

  • Detailed tracking (UPS Expedited): KOR Hydration Vessels, KOR t-shirts
  • Limited tracking (USPS First Class for packages under 1 lb.): KOR replacement lids
  • No tracking (USPS First Class envelope): KOR stickers, KOR replacement caps and rings

 

Where do you ship from?

Los Angeles, California — which happens to be home of the busiest port in the U.S. Access to multiple commercial airports, an extensive freeway system and freight rail makes it a bit easy for KOR to quickly send packages across the globe to you!

I want my KOR now. Are there any KOR retailers in my country?

Yes! Despite the vast shipping locations, we highly recommend purchasing locally through one of our 50+ international partners, from whom you can buy direct or refer you to their retail partners carrying KOR. It will save you money and time on shipping and save Earth from unnecessary carbon emissions. To see if a local option is available, check out our Distributors page.

My question wasn’t answered here. Or maybe I just want to say hi.

Our super friendly customer care team will be happy to hear from you. Please don’t hesitate to call KOR at toll-free 877-708-7567, Monday through Friday between 8 AM to 4 PM PST or e-mail customercare@korwater.com. Hang tight and we’ll get back to you within 1-2 business days. Cheers!