Company
What environmental groups do you support?
As a member of 1% for the Planet, KOR donates 1% of sales to participating environmental groups that focus on water-related issues such as the global water crisis, watershed protection and container recycling. Our goal is not only to provide much-needed funds to our partner organizations, but to help them engage the public on these issues. We'll be announcing specific partnerships soon, providing more information on these issues via our website and letting you know how you can get involved.
Where is the KOR ONE manufactured?
KOR has partnered with Nypro, one of the largest U.S. manufacturing firms, to produce and assemble our products in their Monterrey, Mexico facility Nypro owns and operates nearly 30 manufacturing plants worldwide. The facility in Monterrey, Mexico was selected due to its proximity to our warehouse in Southern California, expertise in plastics molding, and ISO 14001 environmental certification.
Product: Availability
Where can I purchase the KOR ONE at retail?
You can use our store finder to find a retail store near you. We're always adding more, so check back soon if no locations are found! The KOR ONE is available for purchase through our website and selected online partners
I live outside the U.S. Can I purchase the KOR ONE?
Yes. you can purchase the KOR ONE and have it shipped to an international address. Click here to visit our online store
Product: Care and Usage
How do I open the KOR ONE?
Simply push the cap button on the front of the KOR and rotate the hinged cap back 180 degrees.
Can I clean my KOR ONE in the dishwasher?
Absolutely. Tritan (the transparent plastic that comprises the vessel body) has been shown in tests to withstand 500 washings with no visible degradation. That means if you wash your vessel once a week it should last 10 years or more (compare that to polycarbonate, the most common type of clear hard plastic used in water bottles, which started to degrade after only 30 washings in our tests). That said, we do recommend you only place the KOR ONE in the top rack of your dishwasher. Why's that? The heating elements used to heat the water and air dry the dishes are often located beneath the bottom rack. These can get much hotter than the water that circulates inside the dishwasher and plastic objects nearby may melt.
Is it safe to put my KOR ONE in the microwave?
No. The KOR ONE features stainless steel components (in the hinge and within the cap assembly) and therefore should never be placed within a microwave.
My KOR ONE appears to be leaking. What should I do?
The KOR ONE features an innovative cap and seal that is completely leak-proof when fully closed. If you think your vessel might be leaking, please first check these potential causes to address the issue:
(1) Make sure the water leak is not coming from residual water that is trapped outside the spout and within the cap before closing (note: When filling your KOR, make sure you do not accidentally fill the cap with water as this water will spill when the cap is flipped close to seal the bottle).
(2) Its possible residual water has been trapped within the side trims of the KOR bottle when washing or refilling. Simply wipe the bottle surface with a dry towel or allow to fully air dry after cleaning.
(3) Be sure not to pull too aggressively on the handle as this can temporarily create a minor gap between the seal and spout, particularly if positioned upside-down. This could result in a momentary leak.
How do I know if my KOR ONE is completely closed?
The KOR ONE features and innovative hinged cap and threadless spout. The cap, hinge and seal have been designed to be completely leak-proof seal when closed. To close, be sure to firmly push down on the cap and ensure the latch closure has fully engaged. You should hear a "snap" sound as the KOR cap is closed.
How do I clean the KOR ONE?
The KOR ONE is top-rack dishwasher safe. You can also hand-wash your vessel with a bottle brush. If you don't have one, fill you vessel up halfway with water, put a few drops of detergent inside, shake vigorously then rinse thoroughly.
We hope to offer a custom-designed bottle brush soon. Meanwhile, here's one we think you will like.
My seal came off during washing. What should I do?
The KOR ONE was designed to allow for complete cleaning of the vessel and spout seal. During normal use it is tethered to the roof of the cap to ensure it does not get lost. To reconnect, simply push the seal along the cap rim. If you have lost your seal, please contact our customer service team and we will be happy to send you a set of replacement seals.
Can I put the KOR ONE in the freezer?
We don't recommend it as this may cause the vessel to crack.
Can I put hot liquids in the KOR ONE?
We don't recommend it because the sides of the vessel may get very hot to the touch. However, liquids up to 100c/212F will not damage the vessel.
Can I put alcoholic beverages in the KOR ONE?
We don't recommend it since the KOR ONE wasn't designed to hold alcoholic beverages and hasn't been tested for use with them.
How durable is the KOR ONE? Can I take it backpacking?
While the KOR ONE is quite durable, it's not unbreakable. It's happiest in less demanding environments like your messenger bag, car, office, home and gym. The KOR ONE is great on day hikes as well. With proper care it should last many years.
Will ice cubes fit in the KOR ONE?
Yes. We made sure the mouth of the KOR ONE would be large enough to handle most ice cubes.
Do I need to wash my KOR ONE before using it for the first time?
Yes, before use you should either thoroughly rinse your vessel with soap and warm water or run it through the dishwasher.
Product: Features
What is the capacity of the KOR ONE?
750 milliliters or 25.36 ounces.
Does the KOR ONE come in other sizes?
Currently we only offer the KOR ONE in a 750 mil (25 ounce) version. However, we intend to release both smaller and larger versions in the near future. To get the latest updates on new KOR products we invite you to sign up for our newsletter.
The mouth of the KOR ONE seems like an unusual size - bigger than some bottles I've seen and smaller than others. What was the thinking behind this?
Necessity was the mother of invention in this case. We didn't like the way narrow-mouthed bottles felt on our mouths, restricted the flow of water and made cleaning difficult. Wide-mouth bottles were too prone to splashing. We thought something in between would be ideal, so we tested a number of sizes before designing the mouthpiece of the KOR ONE. We think you'll agree that it feels great, drinks great and washes easily. Best of all, there are no interior or exterior threads touching your lips because the KOR ONE does not have a screw top.
The hinged cap looks cool, but will it hit me in the face while I'm drinking?
Put your worries aside. We purposely designed the hinge to hold the cap away from your face while you drink.
My company would like to purchase some vessels and put our logo on them. Can you do this?
Not yet, but this is something we plan to offer in the near future. Please use our contact form to let us know you are interested and we'll contact you as soon as we have any information to share.
Does the KOR ONE keep water cold?
The KOR ONE wasn't designed to keep beverages cold, but its wide mouth is great for dropping in a few ice cubes
How big is the KOR ONE? Will it fit in my backpack/briefcase/messenger bag?
We designed the KOR ONE with a unique elliptical shape that fits nicely in most backpacks, briefcases, messenger bags and even airline seat pockets. If you're a numbers person, here are the exact dimensions: Height = 11.36", Base Width = 3.54", Base Depth =2.58"
Will the KOR ONE make my water smell or taste like plastic?
No. We sometimes hear this complaint about polycarbonate, steel aluminum and HDPE bottles. The KOR ONE is made from Tritan, which has no odor and imparts no taste.
Is the KOR ONE unbreakable?
No. While made with durable materials and high quality manufacturing techniques, the KOR ONE is a sophisticated piece of engineering and not intended for extreme physical conditions. Featuring 14 separate components, the KOR ONE features stylish design and leading-edge innovation. When cared for properly it will provide years of active use.
Will the KOR ONE leak if I leave it in my bag or backpack?
The KOR ONE was designed to be completely leak proof under normal conditions. As long as the vessel has been properly closed it should not leak in your bag.
How much does the KOR ONE weigh?
When empty the KOR ONE weighs 12.16 ounces
Where can I purchase or create new KOR Stones?
In the near future we'll be offering some online tools that will make creating Stones easy and fun. When you create a Stone online you will have the option of having it printed by us on special waterproof paper and delivered to you, or printing it out at home. If you print your stones at home we want to caution you that the chamber where the Stones are inserted isn't waterproof. Washing your vessel or filling it too vigorously could result in your Stone getting wet. This could cause the ink to run or the paper to curl. If you create your own stones, please remember to remove them before washing your vessel and be careful not to splash too much water on the cap when filling it with water.
Product: KOR Stones
The Stones thing sounds cool, but I'm confused. Does the KOR ONE come with them? Can I make my own?
KOR Stones are disc-shaped inserts that fit inside the cap of the KOR ONE. They're a way to personalize your vessel and a reminder of what's important to you. You can put anything you like on a Stone - a phrase that inspires you, the name of a loved one, your company's logo, even a picture. Once a Stone is inserted it becomes visible inside the cap so every time you take a drink you'll have a private moment with your Stone.
Each KOR ONE comes with six stones. Four are pre-printed with messages that inspire us (and hopefully you!) and two are blank. To create your own stones, simply write on the blanks with a permanent marker.
It's also possible to create your own stones using art supplies or your home printer. And in the near future we'll be offering some online tools that will make creating Stones at home easy and fun. However we want to caution you that the chamber where the Stones are inserted isn't waterproof. Washing your vessel or filling it too vigorously could result in your Stone getting wet. This could cause the ink to run or the paper to curl. For this reason, the stones that come with your vessel are printed on special waterproof paper. If you create your own stones, please remember to remove them before washing your vessel and be careful not to splash too much water on the cap when filling it with water.
How do I change my KOR Stone?
Stones are located underneath the cap insert on top of your vessel. The cap insert is the oval-shaped piece of rubber that sits on top of your vessel, directly under the handle. The rear-facing edge of the insert has a small tab to facilitate removal with your fingernail or a coin. Simply lift the tab and the insert will pop off. Then, insert your stone in the hollow area underneath the insert. Remember to place the stone face down with any words facing the front of the vessel. If you're having trouble removing a stone, just tip the vessel over and give it a little shake. The stone should drop right out.
Can I make my own KOR Stones at home?
Each KOR ONE comes with blank stones you can write on with a permanent marker. It is also possible to create your own stones using art supplies or your home printer. And in the near future we'll be offering some online tools that will make creating Stones at home easy and fun. However we want to caution you that the chamber where the Stones are inserted isn't waterproof. Washing your vessel or filling it too vigorously could result in your Stone getting wet. This could cause the ink to run or the paper to curl. For this reason, the stones that come with your vessel are printed on special waterproof paper. If you create your own stones, please remember to remove them before washing your vessel and be careful not to splash too much water on the cap when filling it with water.
What are KOR Stones made from?
Stones are printed on a unique recyclable, biodegradable synthetic paper called Transilwrap.
Product: Materials
I have been hearing a lot about BPA, what is it?
Bisphenol-A, also known as BPA, is a chemical that is commonly used to make polycarbonate plastics and epoxy resins. Polycarbonate is the most common type of plastic used in clear water bottles. BPA has been linked to a variety of health issues including cardiovascular disease, diabetes, cancer, early onset of puberty. The longer a liquid sits in a container made with BPA, the more of it leaches into that liquid. The hotter the liquid and the older the container, the faster this leaching occurs.
The controversy over BPA has escalated in recent years as more scientific data has accumulated. While government agencies such as the National Toxicology Program (NTP) and the Center for the Evaluation of Risks to Human Reproduction (CERHR) have called for a ban on BPA, the Food and Drug Administration believes these measures are premature and that more research is required.
As a company, we place the utmost priority on the health safety of our products. While there is still debate over the health impact of BPA, we didn't want to leave anything to chance. That's why none of our products contain BPA.
The controversy over BPA is complex and fast-moving. To learn more and stay up-to-date we recommend the following resources:
http://topics.nytimes.com/top/reference/timestopics/subjects/b/bisphenol_a/index.html
http://www.usatoday.com/news/health/2008-09-16-bpa-heart_N.htm
What is the KOR ONE made of?
The main body of the KOR ONE vessel is made from a BPA-free material called Tritan. Tritan is a new copolyester polymer manufactured by Eastman. We're very excited to partner with Eastman to provide a durable, attractive water vessel that eliminates the concerns of BPA. The KOR Vessel has the look of crystal clear glass combined with the durability of plastic. Once you see and feel the KOR Vessel, we think you'll agree that this is no ordinary water bottle. Additionally, the handle and side trim parts are made from ABS plastic, and the seal, cap insert and soft base are made from FDA-approved food-grade silicone. All of these materials are BPA-free.
Product: Sustainability
Is the KOR ONE made from recycled materials?
No, but we're working on it. Our primary goal was to provide a BPA-free product using a clear, durable material. Tritan was therefore the obvious choice for the vessel body. But while Tritan is fully recyclable, it is so new that it is not currently available in recycled form. As the market for Tritan matures, we expect this will change.
In addition to Tritan, the side, top and bottom trims of the KOR one are made from ABS plastic. Recycled ABS is available but we have not yet been able to find a supply that meets our requirements for color consistency and structural integrity. We continue to evaluate both recycled ABS and other recycled plastics and hope to offer a version of the KOR ONE that utilizes recycled materials for the trim parts soon.
You say the KOR ONE is recyclable. So why isn't there a recycling symbol or code on it?
You've probably noticed that many plastic products display a single digit code within a triangular recycling symbol. These are called resin identification codes and they indicate what type of plastic the product is made from. Recycling centers use these codes for sorting the different plastics into groups for efficient recycling. You can view a list of these codes and their definitions here.
Although the KOR ONE is made from recyclable materials, it falls into the number 7 category which is reserved for “other� resins (those that aren't covered in categories 1-6) and products that contain a combination of resins.
Polycarbonate plastic, which contains BPA, also falls into the number 7 category. Unfortunately, this has resulted in news stories instructing consumers to avoid products displaying a number 7 resin code. The KOR ONE does not contain BPA and we didn't want consumers to be confused about this. We therefore left off the code.
We also felt the code was confusing for another reason: it falsely implies that the product is easily recyclable. This is not the case for number 7 resins because very few municipal recycling programs exist for these. That's why we are establishing the industry's first take-back program under which we will recycle our own products at the end of their useful lives.
Can I recycle my KOR ONE?
Yes, the KOR ONE is 100% recyclable. It is made from Eastman Tritan copolyester, SABIC ABS, and Kraiburg TPE, all of which can be recycled. However, municipal recycling programs for these materials do not yet exist. Therefore KOR will be the first reusable container company to offer recycling of its own products. Although we designed the KOR ONE to be durable and cherished, nothing lasts forever. Therefore, when your KOR ONE reaches the end of its useful life, you will be able to print a postage-paid shipping label from our website in order to return the product to us.
Service and Support
I have some feedback on your products or an idea for a new one. How do I get in touch?
We appreciate any and all feedback. Please click here to contact us.
Can I get a discount if I order in quantity?
Currently, our minimum order for any discounts is one case (42 units). If you are interested in volume orders, please click here to contact a sales representative.
I purchased a KOR from another retailer and want to return it.
Returns of KOR products purchased through our retail partners are subject to their policies. Please contact the retailer you purchased from to find out what their policy is.
What is your return policy?
We offer a no-questions asked 30-day return policy. If you are unhappy with your purchase for any reason simply send it back to us and we will refund the purchase amount minus any shipping costs. Click here to initiate a return.
How much does shipping cost?
You can view our shipping policies and prices by clicking here
How long will it take to receive my order?
You can view our shipping policies and prices by clicking here
The rubber seal on my KOR ONE cap is gone or needs replacing. How do I get a new one?
The seal is fully replaceable. Simply fill out our request form and will be happy to ship you a new seal at no cost.
How do I get customer support if I have a problem with my product?
Our customer support team would be happy to help solve your problem. Click here to find out how to contact them
What kind of warranty do I get with my KOR ONE?
The KOR ONE includes a lifetime warranty for any defects in materials or workmanship. Click here to read the complete warranty.
I think there's a defect in my product. How do I send it back for repair/replacement?
Click here for complete details on warranty returns.
How do I send my KOR ONE back for recycling?
We are happy to recycle your KOR ONE when its useful life has been exhausted. We will be announcing a program whereby customers can register their vessels in order to receive a postage paid return mailer for their KOR ONE.
